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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Learning Solutions Manager is accountable for leading and managing a team responsible for the design and delivery of high‑quality learning content and curriculum solutions. This role sets priorities, assigns work, and ensures alignment to business objectives, learning strategy, and enterprise standards. The Manager oversees execution across multiple initiatives, partners closely with stakeholders, and holds accountability for quality, consistency, and timely delivery of learning solutions. Through direct people-leadership, coaching, and performance management, the role fosters a culture of continuous improvement, capability building, and collaboration, while operationalizing the strategic direction established by senior leadership.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

People Leadership & Team Management

• Lead, manage, and develop a team of learning designers responsible for content and curriculum delivery, setting clear expectations, priorities, and performance goals.
• Provide ongoing coaching, feedback, and formal performance management to build capability, reinforce accountability, and support teammate development and engagement.
• Own onboarding and skill development for new and existing team members, ensuring timely ramp up, consistent practices, and effective use of tools, templates, and standards.

Operational Planning & Delivery Execution

• Translate strategic priorities and project plans into executable work plans, assigning resources, sequencing work, and balancing capacity across initiatives.
• Oversee day to day execution of learning design and curriculum initiatives, monitoring progress, identifying risks, and taking corrective action to ensure delivery commitments are met.
• Partner with senior leadership to inform resource needs, timeline adjustments, and delivery tradeoffs based on business priorities.

Stakeholder Partnership & Alignment

• Serve as a primary point of accountability for business partners, subject matter experts, and delivery teams, ensuring clear requirements, timely communication, and alignment to learning objectives.
• Represent the team in cross functional discussions, proactively managing expectations and resolving issues that could impact scope, quality, or timelines.

Quality, Standards & Governance

• Ensure all learning solutions meet enterprise standards for instructional quality, accessibility, brand compliance, documentation, and metadata.
• Establish and enforce consistent quality review, version control, and documentation practices across the team.

Continuous Improvement & Change Leadership

• Drive continuous improvement in learning design processes, tools, and ways of working to improve efficiency, consistency, and delivery outcomes.
• Lead change initiatives within the team by setting direction, reinforcing adoption, and holding the team accountable for sustained improvement and results.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• 5+ years of experience in instructional design, learning experience design, or a related field, with demonstrated ability to coordinate projects or guide the work of a team.

• Strong organizational and communication skills, with the ability to collaborate effectively across teams.

• Experience with learning design tools, accessibility standards, and content management practices.

• Demonstrated adaptability, commitment to continuous improvement, and a collaborative approach to problem-solving.

Preferred Qualifications:

• Experience supporting practitioner or community networks (e.g., business-embedded L\&D supporters).

• Prior experience managing a team. Familiarity with maintaining learning content, documentation, or similar workflows.

• Knowledge of metadata, documentation, quality, and version control practices.

• Bachelor’s degree or relevant industry certification, or equivalent professional experience.

• Exposure to digital learning ecosystems, analytics, or emerging technologies.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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