As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Blue Planet, the Software division of Ciena, provides market-leading intelligent automation software and specialized professional services to help clients modernize their IT and network operations. Driven by policy and AI-based insights, Blue Planet delivers the closed-loop automation tools needed to align IT and networking processes—critical to facilitating digital transformation and an adaptive network

As a Renewal Associate, your primary focus is on ensuring the retention and satisfaction of existing customers by managing the renewal process for maintenance services contracts. This role is critical to fostering long-term customer relationships, driving revenue continuity, and supporting the organization's broader sales and marketing strategies. Additionally, you will contribute to identifying new opportunities by leveraging marketing-generated leads and collaborating with sales teams to convert these leads into actionable opportunities.

Key Responsibilities:

• Build and maintain strong relationships with customers to ensure they understand the value of continuing their maintenance services contracts.
• Develop and execute renewal strategies tailored to the customer’s specific needs, ensuring a smooth and efficient renewal process.
• Monitor contract renewal timelines, track progress, and forecast renewal rates to meet or exceed retention targets.
• Address any concerns or objections customers may have, negotiate renewal terms, and resolve issues to ensure customer satisfaction and retention.
• Follow up on qualified leads generated from marketing campaigns, ensuring timely and professional communication.
• Proactively communicate with clients to discuss renewal terms, answer questions, gather feedback, and build rapport to ensure continued service.
• Assess the quality and potential of leads by understanding customer needs, challenges, and readiness to engage with the organization’s offerings.
• Collaborate with the sales team to determine whether leads meet the criteria to progress into opportunities, ensuring alignment with broader sales objectives.

Key Skills and Qualifications:

• Bachelor’s degree preferred.
• 2–3 years of experience in a customer service or sales capacity, with proven success in achieving individual and/or team sales quotas/goals.
• English speaker.
• Strong communication and interpersonal skills, with the ability to confidently engage with Director-level and C-level contacts.
• Demonstrated aptitude for learning and optimizing new technology and data, including proficiency with MS Office programs and Salesforce or similar CRM systems.
• Persuasive and professional demeanor, especially in phone-based interactions.
• Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
• Independent and proactive mindset, capable of resolving conflicts and driving results.
• High ethical standards, integrity, and humility, with a focus on teamwork and collaboration.

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• Búsqueda laboral equitativa: El empleador solo podrá solicitarle la información estrictamente necesaria para el desempeño en el trabajo que se ofrece (Ley 6471 de la Ciudad de Buenos Aires)
• Equitable job search: The employer may only request information strictly necessary for the performance of the job offered (Act 6471 of the City of Buenos Aires).

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.