Job Overview
Configures, installs, maintains and upgrades computer systems hardware and software
Administers and maintains security of operating systems
Restores files or systems by designing, writing and implementing back-up procedures
Provides operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices
Performs recovery procedures, scheduling and back-ups and monitors batch processes

Essential Functions
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
• Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction
• Provide training to end-users when indicated
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services
• Perform other duties as required
• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates
• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in
• nature or that are exceeding target dates.
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and
• procedures.
• Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end
• user satisfaction.
• Provide training to end-users when indicated.
• Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
• Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
• Perform other duties as required.
• May be required to perform duties outside working hours.  This will be managed according to the applicable country
• legislation.

Qualifications
• Associate's Degree  Pref
• 2-3 yrs in Information Technology Pref
• 2-3 yrs of Customer Service Pref
• Provide training to end-users when indicated. Intermediate
• Provide guidance to less experienced Service Desk Intermediate
• staff in areas such as problem resolution, Beginner
• communication, etc. Intermediate
• Maintain a thorough working knowledge of the day-to-day operating in the environment Intermediate

• Maintain a working knowledge of standard applications like MS Office and Outlook Intermediate
• Service Desk and IT Operations procedures related to Intermediate
•
• Perform other duties as required. Beginner
• May be required to perform duties outside working Intermediate
•
•

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com