3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

The person hired for the position of Customer Account Representative will handle varied customer transactions; including inbound calls, customer order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas.
Primary Responsibilities include but are not limited to the following: Follow and manage all aspects of customer orders; Single point of contact for all direct customer inquiries; Ensure accurate/timely order entry; Transportation, and delivery of orders throughout the entire supply chain; Provides professional communications to external and internal customers; Able to communicate with customers and other departments smoothly with prompt response; Understands and complies with order policies and regulations; Acts in a manner consistent with 3M’s values and ethical standards.

Requirement:

1. Bachelor’ degree. Ability to possess outstanding service skills. 2. Good communication skill, good command of English and computer skills. 3. Ability to learn and capability to work with pressure and deadline. 4. Customer service experience in Semiconductor industry or chemistry can be a plus.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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