IT Support Analyst

Posted:
7/23/2025, 7:46:00 AM

Location(s):
Escravos, Delta, Nigeria ⋅ Lagos, Lagos, Nigeria ⋅ Eket, Akwa Ibom, Nigeria ⋅ Rivers, Nigeria ⋅ Delta, Nigeria ⋅ Port Harcourt, Rivers, Nigeria ⋅ Akwa Ibom, Nigeria ⋅ Lagos, Nigeria

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
IT & Security

Workplace Type:
Hybrid

Essential Functions:

  • Perform on-site analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions, including on-site and remote users as needed
  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
  • Receive and respond to incoming calls, email messages and or help desk tickets regarding desktop problems
  • Performing routine inspections and upkeep of existing installations
  • Configure and troubleshoot mobile devices, iPads, and iPhones
  • Escalating complex problems to the appropriate support teams
  • Prepare reference material and user guides
  • Ability to lift and carry 50 lbs. of computer equipment
  • Liaise with company’s technology vendors for prompt rectification of any problems or emergencies
  • Coordinate with other IT infrastructure and application groups to provide ‘boots on the ground’ support to resolve incidents