Job Description

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Director of Operations, you’ll manage daily operations of processing functions and maintenance of processing infrastructure ensuring service level agreements are met in support of clients and company mission-critical business requirements.

What you will be doing?

Manage daily operations of processing functions and maintenance of processing infrastructure ensuring service level agreements are met in support of clients and company mission-critical business requirements.

• Managing a large (116K sq ft) production site with ~200 employees

• Ensuring product quality and client delivery service level are achieved.

• Building, developing and leading an efficient and effective team.

• Identifies and recommends cost-saving and continuous improvement initiatives within the processing area.

• Develops and implements team standards and procedures that support departmental standards and procedures.

What you will need:

This Director level role will need experience:

• Expert knowledge of the field.

• Proficient understanding of all operations processing policies and procedures.

• Works on complex tasks, projects or issues that involve a high degree of risk, impacts business unit performance and makes use of the individuals’ high level of knowledge within one or more areas of specialty.

• Coaches and mentor’s staff.

• Works without supervision on the most complex projects.

• Complete latitude for independent judgment.

• Typically requires fifteen or more years of experience and up to five years leadership responsibility or the equivalent combination of education and experience in an operations processing organization.

• Knowledge of Six Sigma and Lean processing.

• Exceptional leadership and coaching skills.

• In-depth knowledge of FIS products and systems.

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.

• Excellent analytical and problem-solving skills, team and time management skills managing multiple deadlines for self and others.

• Proficiency to operate independently and self driven.

• This position is located onsite at our San Antonio, TX location.

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What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:  

• Flexible and creative work environment 

• Diverse and collaborative atmosphere  

• Professional and personal development resources 

• Opportunities to volunteer and support charities 

• Competitive salary and benefits  

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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