Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Team / Role Overview

This role is for the UK Transfer Agency team, within Funds Operations. The team is responsible for providing shareholder servicing to Transfer Agency clients.

The UK TA service is a digital offering and the team therefore mainly manages exceptions and the oversight of the main TA processes - Investor and Distributor trade processing, Investor Onboarding, including AML processes, register maintenance, cash settlements, cash reconciliations and client money processes, distributions, and reporting.
The team also acts as a primary contact for Transfer Agency clients for queries and initiatives.

The role holder is responsible for participating in the achievement of the daily tasks.  These tasks could include the opening of new investor accounts, customer servicing through responding to enquiries and complaints, placing manual deals and distribution processing.

What you'll do

• Complete the daily workflow, ensuring tasks assigned are completed in line with procedures and controls, and within SLA.
• Work with the project team assist in project work where required.
• Assist your manager in the on boarding of new clients and in the development of new products and initiatives for existing clients.
• Comply with internal Risk policies and escalate risks and issues accordingly.
• Build trusted working relationships with the TA clients serviced within the team and be involved in client meetings as requested by Manager.
• Delegate for team manager as required.

What we'll need from you

• TA knowledge is required, with a good understanding of one or more core TA functions
• Good understanding of Funds and their products
• Strong communication skills
• Effective time management skills
• Effective organization skills
• The ability to work independently with minimal supervision
• Good attention to detail with high levels of accuracy and the ability to instill this culture with a team
• The ability to adhere to established procedures but also to think proactively and to communicate suggested procedural changes
• The ability to foster a good team spirit
• The ability to work in a changing environment and demonstrate flexibility
• The ability to work to deadlines

What we can offer you

This is an exciting opportunity to be part of Citi’s digital UK Transfer Agency offering.  Furthermore there is an opportunity to use your skills and knowledge to contribute to further enhancing the digital operating model.

By joining Citi Edinburgh, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

#LI-KS1

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.