**This is a remote role**

Summary

We are seeking a motivated Strategic Account Manager to advocate and champion our Digital Front Door products that are transforming patient access to care for our Mid-Market customers.

The Strategic Account Manager is responsible for serving as our customers' advocate and ensuring the success of Loyal's solutions. In this role, the Strategic Account Manager will be responsible for building deep, lasting partnerships with both our customers and the Loyal team, bridging the gap between the people who use our products and the people who build them. A successful Strategic Account Manager will own customer strategy, align Loyal's products to their goals, and ensure the measurement of KPIs. Reporting to the VP of Customer Success, the Strategic Account Manager will also be responsible for customer renewals and add-on opportunities. Additionally, the individual in this role must demonstrate the ability to think strategically and go beyond customer expectations to help meet their goals. The Strategic Account Manager must be willing to travel up to 20% of the time to Loyal headquarters and/or to client sites throughout the United States.

You will: 

• Serve as the primary liaison for our key accounts, building strong, long-term relationships from the C-suite to the key customer stakeholders and sponsors.  
• Partner with the Sales team to understand the customer’s goals, reasons for partnering with Loyal and expected outcomes of our partnership. Delivers a cohesive strategy to reflect our customer’s key initiatives objectives. 
• Drive customer satisfaction and value realization by establishing a reporting cadence of KPIs. 
• Collaborate with Loyal’s Product Analysts to align and deploy products complementing our customer’s strategic plan. 
• Drive retention, renewal, and expansion opportunities for our customers. 
• Support the development of the product roadmap based on customer feedback and market research to define / support the product goals and strategies. 
• Build strong opportunity assessments based on customer feedback to ensure the most valuable and usable product features are built. 
• Partner with the development team to communicate direction and product priorities. 

You have: 

• Experience in the healthcare industry.
• Minimum of 3 years experience in account management focused in healthcare. 
• Proven track record of maintaining and growing customer relationships
• Bachelor’s degree in Business, Healthcare, or related field or equivalent work experience required. 

Bonus Points 

• Experience working within a start-up and/or ambiguous environment, with proven experience to be adaptable preferred. 
• Experience in AI and machine learning-based software

Pay Transparency

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $74,000 - $85,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

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