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Community Recovery Navigator- Community Services

Location: Severn House Mandale Park Belmont County Durham DH1 1TH
Working Hours: Monday to Thursday 9am-5pm and Friday 9am-4:30pm
Contract Type: Permanent
Salary: £25,110-£32,090

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

About the Role

To provide support to people residing in County Durham who are being discharged from community hospitals within in the area.

We work in partnership with Home Group to deliver support for people experiencing mental health and wellbeing issues which may be delaying discharge from the hospital. We support people in the community developing personalised support plans to meet their individual needs. The main aim of the service is to reduce reoccurring presentations at both GP practices and A&E departments.
 

What You’ll Do

• Support clients to live independently in their own accommodation and progress towards sustained independent housing.
• Manage a caseload of service users as allocated by the Team Manager and complete high quality and comprehensive needs assessments and risk assessments for those service users.
• Develop comprehensive support / risk plans to identify how individual service user needs will be met in order to help each service user live independently within the community and achieve sustained outcomes.

To Succeed in This Role, You’ll Need:

• NVQ Level 2 in Health & Social Care (or above or equivalent) or willing to work towards this in post.
• Proficient in Microsoft Office programmes
• Knowledge of welfare benefits system and relevant legislation.
• Driving licence and access to own vehicle as this role will be working within the community

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

We’re in the process of integrating systems and processes across our newly merged organisation. That means some roles may still be branded ‘Humankind’ or appear on our partners’ job sites (such as Richmond Fellowship or Aquarius). This is a temporary step while we complete our transition.  

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

To view the full job description please click here

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email [email protected].

How to Apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.