Job Summary

As an Guest Relations Associate with Corewell Health, you'll be the first point of contact for patients, families, visitors, and vendors who enter our facility. You'll be responsible for greeting, directing, and responding to inquiries, and use our hospital information system. You'll also assist with transportation services, collaborate with volunteer staff, and maintain the general appearance of the reception area. Join our team and help us provide a welcoming and caring environment for all who enter our doors.

Essential Functions

• Greets visitors, vendors and/or staff promptly and courteously upon arrival. Makes inquiry to determine their needs, confirms appointments, answers inquiries factually and directs or escorts to the proper person or area.
• Contacts and/or collaborates with Security staff regarding suspicious visitor / patient behavior and difficult families. Alerts appropriate hospital and security staff in the event of the development of an emergency or a potentially dangerous situation with patients and families.
• Provides direction, escorts or provides wheelchair transport for patients to designated patient care areas as needed.
• Responds to telephone inquiries, provides factual information, relays information or transfers calls as appropriate.
• Delivers or arranges for pickup of gifts and flowers to patient rooms or hospital departments.
• Collaborates with patient reception/registration and security staff to ensure the efficient flow of visitors and patients.
• Arranges or assists with external transportation services for patients as needed.
• Maintains the general appearance of the lobby areas. Contacts and reports any liquid spills to environmental or maintenance departments for repairs or cleaning as necessary. Cordon off the spill area to warn and ensure the safety of patient, visitors and staff from slip and falls.
• Regularly provides direction and guidance to volunteer staff with courtesy and tact. Provides orientation and training to new volunteer staff as requested.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

Qualifications

Required

• High School Diploma or equivalent
• 1 year of relevant experience Minimum of 1 year in a direct customer service/reception role.

Preferred

• Experience in a hospital setting
• Guest relations, hospitality, or concierge experience is highly desired.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Primary Location

SITE - Troy Hospital - 44201 Dequindre Road - Troy

Department Name

Hospitality - Troy

Employment Type

Part time

Shift

Day (United States of America)

Weekly Scheduled Hours

24

Hours of Work

10:00 a.m. to 10:30 p.m.

Days Worked

Monday to Sunday

Weekend Frequency

Every third weekend

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.