Posted:
5/27/2026, 8:00:27 AM
Location(s):
Yokosuka, Kanagawa Prefecture, Japan ⋅ Kanagawa Prefecture, Japan
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Remote
The Workforce Management Scheduler is responsible for creating, maintaining, and optimizing staff schedules that align workforce resources with forecasted demand, service goals, and business requirements. This role helps ensure the operation has the right people in the right place at the right time to support customer experience, productivity, and cost efficiency across channels.
This position plays a key role in translating forecasts and staffing plans into executable schedules that balance service needs, shrinkage, compliance requirements, and employee experience. The Scheduler works closely with forecasting, real-time, and operations teams to produce practical schedules, manage intraday and near-term schedule adjustments, and support ongoing schedule quality and coverage performance.
Website: https://www.colibrigroup.com/
Headquarter Location: Providence, Rhode Island, United States
Employee Count: 251-500
Year Founded: 1990
IPO Status: Private
Last Funding Type: Private Equity
Industries: Continuing Education ⋅ Education