Description of Task to be Performed:
· The Service Desk Officer is a Network Operations Center Watch Administrator position is in support of a Government Solutions customer in the Northern Virginia area.
· Work is technical in nature providing Tier 1 support a telephone and trouble ticket-oriented Service Desk in support of a customer's mission-oriented IT infrastructure.
· The Service Desk Off icer monitors Network and Server Infrastructure, performs initial troubleshooting on LAN & WAN data telecommunications equipment plus the supporting applications and services.
· This requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools.
· Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated.
· The Service Desk Officer processes routine customer work orders such as adding routes and adding system accounts.
You will be part of a team that may need work schedule flexibility in support team providing on-site coverage of 5-day x 12 hours/day operations.
Work will be performed on-site; no teleworking or hybrid work available.