The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants, and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

Responsibilities:

• Coordinates all resident functions and activities including orienting residents to the property.
•  Assists with questions regarding lease, utilities, policies and ensures property code of conduct is followed.
• Assist in checking in packages, deliverance of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, marketing flyers, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. 
• Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Schedule’s activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. 
• Assist with Airbnb listings, inquiries, reservations, and guest experience.
• Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed.
• Works with the Resident Service Manager on retention and renewal process.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Reports to the Resident Service Manager

Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary.  Once eligible, team members may participate in the 401k plan.  Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.