Your role and responsibilities

The Travel Operations Helpdesk Specialist serves as the global point of contact for Robotics, handling travel inquiries, bookings, and issue resolution. This role ensures a smooth travel experience by providing policy guidance, coordinating travel arrangements, resolving issues promptly, and maintaining compliance with corporate travel policies.

The work model for the role is: #Li_hybrid

This role is contributing to the Robotics division in Bangalore, India.

You will be mainly accountable for:

• Deliver T&E services in line with defined SOPs, policies, and SLAs, handling complex or escalated cases efficiently and ensuring high service quality.
• Provide expert support on travel-related issues, including booking changes, cancellations, disruptions—and coordinate with Travel Agencies/TMCs and suppliers for timely resolution.
• Offer functional support for online booking tools and traveler profiles, managing access issues, updates, approval flows, and escalating system or integration defects as required.
• Maintain strong data quality across systems, prepare reports, analyze findings, and share insights and recommendations with relevant stakeholders.
• Support T&E Managers in communicating policies and standards, while maintaining updated process documentation, knowledge bases, and user guidelines.
• Identify opportunities to simplify and enhance T&E processes based on customer feedback and operational experience, promoting a customer‑centric service approach.

Qualifications for the role

• Any bachelor’s degree in business or equivalent field.
• 3-6 years in corporate travel management, travel technology operations, or T&E services with experience handling escalations.
• Strong customer service orientation with excellent interpersonal skills, problem‑solving ability, and the capacity to manage complex situations under pressure.
• High attention to detail and accuracy, with the ability to prioritize and handle multiple tasks effectively.
• Cultural awareness and sensitivity when supporting a diverse global workforce.
• Understanding of travel industry technologies and trends, including GDS and online booking tools.

More about us
ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. www.abb.com/robotics