The Lead Digital Product Owner (Director) role offers the opportunity to shape and deliver the enterprise-wide strategy for public web platforms and domain rationalization. This role directly advances our mission by enhancing the quality, performance, and customer experience of our public digital ecosystem—ensuring customers have a modern, consistent, and secure web experience. You will lead high‑impact delivery initiatives, drive cross‑functional alignment, and guide the evolution of our domain portfolio. This is a chance to influence enterprise digital strategy, work with advanced Adobe Experience Cloud technologies, and lead a team focused on measurable business and customer outcomes.

Position Responsibilities

• Lead and evolve the enterprise domain strategy, including lifecycle governance, naming standards, URL taxonomy, and decommission planning.

• Own the delivery roadmap for public site features, platform enhancements, migrations, and content capabilities, ensuring predictable and high‑quality execution.

• Partner with architecture, engineering, and platform teams to ensure adherence to technical guardrails, SEO best practices, accessibility standards, and performance requirements.

• Manage internal stakeholders and consulting partners, establishing ways of working, SLAs, and data‑driven delivery practices while driving change management for domain consolidation initiatives.

 

Required Qualifications

• 7+ years of experience in digital product ownership or delivery leadership for enterprise websites

• Deep experience with domain strategy, redirect planning, and platform migration

• Hands‑on experience with Adobe Experience Cloud technologies (AEM Cloud, Analytics, Target, Launch, AJO) and headless CMS architectures.

• Strong proficiency in SEO/SEM/GEO and technical SEO during site rebuilds and migrations.

• Bachelor’s degree in Business, Computer Science, or a related field.

 

Preferred Qualifications

• Experience working in regulated industries (e.g., financial services, healthcare, insurance).

• Expertise in web performance optimization, accessibility (WCAG 2.1 AA), and content governance frameworks.

• Advanced Agile leadership experience (Scrum, Kanban, SAFe), including backlog management and cross‑team dependency resolution.

• Strong stakeholder management skills with proven ability to collaborate with legal, risk, compliance, marketing, and executive sponsors.

• Experience leading vendor teams and optimizing partner performance, cost, and delivery throughput.

When You Join Our Team

• As part of our global team, we’ll support you in shaping the future you want to see.

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

#LI-Hybrid 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$125,100.00 CAD - $175,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.