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Job Category

Marketing & Communications

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Sr. Coordinator, Social Media Manager & Operations is a high-impact, hybrid role responsible for independently owning and executing significant portions of our social media content lifecycle. This position translates operational insights into actionable process improvements that directly support our content strategy.

This role combines hands-on execution of strategic content management (planning, scheduling, and publishing) with operational coordination. The primary goal is to address intermediate scalability and efficiency challenges by ensuring high-impact social content is delivered on time, approved correctly, and aligned with brand goals within a complex, matrixed environment. The Sr. Coordinator operates with light supervision, demonstrating growing independence in defined work streams.

Responsibilities

Content Management & Publishing

• Content Calendar Ownership: Independently own and manage designated segments of the social media content calendar, ensuring scheduled content aligns with specific program or campaign strategies.

• Publishing & Execution: Execute the end-to-end publishing process, ensuring all creative and copy assets meet platform specifications and adhere to brand governance standards.

Operations & Workflow Management

• Project Coordination: Coordinate timelines and resources across small cross-functional teams to meet defined content project goals, often with guidance from senior team members on cross-functional efforts.

• Review & Approval Coordination: Facilitate and coordinate the complex content review and approval process with necessary stakeholders (Legal, Creative, etc.), summarizing problems clearly and checking for shared understanding.

• Communication & Stakeholder Management: Field straightforward questions from colleagues or stakeholders regarding content status and approval, turning that feedback into small but actionable fixes.

• Process Improvement: Proactively spot minor inefficiencies in existing content workflows and suggest quick, actionable improvements, documenting current processes to drive consistency. This tackles intermediate operational challenges.

Qualifications

Required Qualifications

• Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent professional experience).

• 3+ years of professional experience in social media management, project coordination, or marketing operations within a complex organizational setting.

• Proven ability to independently manage high-volume content calendars and execute publishing processes for a major brand.

• Demonstrated experience coordinating timelines and resources across cross-functional teams to meet project deadlines.

• Strong verbal and written communication skills, with a proven ability to clearly summarize project statuses and problem statements.

Preferred Qualifications

• Prior experience in a role balancing hands-on execution with early-stage strategic thinking.

• Familiarity with enterprise-level project management and content scheduling tools (e.g., Sprinklr, Asana, etc.).

• Experience documenting and optimizing segments of cross-functional workflows to increase operational speed and consistency.

• An emerging problem-solver who approaches basic challenges with a proactive, solution-oriented attitude.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $88,800 to $122,100.