R10058438 Sales Tax Manager (Open)

Location:

Plumsteadville, PA (SGHCLS) - Healthcare - Industrial spec gasRadnor, PA (Airgas HO) - Management

How will you CONTRIBUTE and GROW?

The Manager, Division Sales Tax & Dispute Resolution is responsible for providing leadership and guidance for daily activities related to assuring customers are taxed properly and customer payment/invoicing disputes are resolved in order to ensure an accurate reflection of customers’ receivable balance. Functions of the department include ensuring tax exemptions are properly documented, customer tax and non-tax disputes are resolved and use tax is properly applied. Also to review vendor PO’s and invoices to ensure Airgas is being taxed properly.

•  Provides leadership and direction to Sales & Use Tax associates.

  • Develops and conducts training programs to new and existing employees as well as technical and legal training.

  • Provides guidance and oversight related to the research and resolution of customer payment/invoicing disputes (tax related) and ensures follow-through and resolution of the dispute root cause.

  • Creates, measures, and monitors receivable performance, including monthly metrics and provides support/reporting to the Division Controller, CFO, and Credit and Collections Management.

  • Analyzes, reviews, and makes determinations on how to properly integrate newly acquired businesses into the Company’s sales tax function.

  • Directly manage all aspects of sales/use tax audits

• Responsible for managing the division's daily functions related to customer taxability and resolution of customer disputes. Daily functions include:

  • Ensures all customers that have special tax exemptions have active and approved tax exemptions on file (in Docuware)

  • Ensures all newly created customers have tax rates that are set up correctly prior to be invoiced

  • Ensure tax related disputes are closed within expectations

  • Utilizes research tools and critical thinking to determine the proper taxability of customers and transactions.

  • Researches, understands, interprets, and communicates sales and use tax laws to both internal and external customers.

  • Supports the Corporate Tax Department in managing customer tax exceptions in sales tax software, which will involve special setups of select item customers that do not follow a standard tax category.

  • Provides support for sales tax audits.

  • Reviews customer transactions generated which will require daily oversight through the SAP billing block report and SAP tax override report. Assist locations to resolve tax issues for daily blocks and daily tax overrides.

  • Approves and processes tax only credit invoice requests generated for short pays on invoices due to sales taxes.

  • Reviews and approves exemption certificates provided by customers in order to substantiate customer exemptions.

  • Prioritizes workload to ensure disputes are resolved as efficiently and accurately as possible

  • Proactively interacts with internal and external customers to reduce the amount of new disputes.

  • Oversees Specialists related to the research, resolution and identification of root cause of customer payment/invoicing disputes, including:

• Short payments for pricing issues, fees, surcharges, or any combination of items.

• Identification and determination of the validity of short pay discounts.

• Review vendor PO’s and invoices to determine if tax is or is not applicable depending on item(s) being purchased.

• Review capital projects to ensure all sales/use tax has been reported properly.

• Obtain & maintain business licenses for all division locations where required and file required business license reports.

• Completes corporate tax-related projects.

• Develops, implements, and monitors procedures to ensure effective work flow in the dispute management department. Suggests improvements to procedures where applicable for efficiency.

• Works with other Division teams on cross-Divisional customers and best practices.

• Special projects and other duties as assigned. 

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Are you a MATCH?

• Bachelor’s degree in accounting or related field.

• Requires six (6) years of prior sales tax and customer relations experience in positions of increasing responsibility

• Prior accounting/finance industry experience preferred.

• Experience with Vertex or other sales tax software a plus.

• Experience with Google Platform

• Knowledge of current state and local (multi-jurisdictional) sales/use tax laws, concepts, policies, and regulations and the specific application of these to manufacturing and retailing industries

• Experience with SAP and/or ERP systems is a plus.

• Experience with Excel or any other spreadsheet software program.

• Ability to manage multiple priorities and juggle between divisional, local and corporate management and demands.

• Ability to analyze and disseminate large amounts of data.

• Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external.

• Ability to deal with difficult situations in a diplomatic and professional manner.

• Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.

• Excellent oral and written communication and interpersonal skills. Ability to adjust communication methods based on customer situations.

• A positive approach and willingness to learn coupled with the ability to work in a team environment.

• Ability to integrate new technologies into day-to-day operations.

• Vision, creativity and a quality mindset.

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. 

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children,  including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. 

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information
 

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].

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