Location(s): Illinois, United States ⋅ Naperville, Illinois, United States
Experience Level(s): Junior ⋅ Mid Level ⋅ Senior
Field(s): Customer Success & Support ⋅ Medical, Clinical & Veterinary
Position Highlights:
Location: 801 S. Washington St. Naperville, IL.
Full Time 1.0 FTE
Work schedule: 10pm-6:30am Monday through Friday; Includes Weekend and holiday rotations
A Brief Overview:
Under general supervision and according to established policies and procedures, prepares, collects, logs and labels specimens for testing. Registers patient information and orders laboratory tests in the computer system. Prepares specimens for further processing and or testing by Laboratory staff. The following are general characteristics of this job, although duties may vary by assigned shift or assigned area.
What you will do:
Actively promotes patient satisfaction and customer service values with all staff members. Treats patients with respect and caring. Follows up and resolves patient complaints. Instructs and encourages coworkers to treat patients and hospital staff courteously. Enhances the laboratory’s image by reacting positively with all customers.
Performs phlebotomy duties as trained/required.
Receives laboratory specimens, ensures proper and complete patient information on specimens and test requisitions, investigates and resolves discrepancies in specimen identification and test orders.
Processes specimens in preparation for laboratory testing, including verification of specimen receipt in computer system, appropriate labeling of specimens, use of centrifuge, ensuring proper transport and processing conditions to maintain integrity of specimens, efficient and expedient distribution of specimens to appropriate testing areas within the laboratory.
Prepares specimens for transport to reference laboratories, including allocating of specimens, appropriate labeling of transport containers, maintaining specimens at appropriate temperatures or with appropriate preservatives necessary for each specific test, arranging for transportation of specimens, especially those of STAT priority. Maintains computer logs and/or manual files as needed.
Receives, reviews and processes reports of patient results from reference laboratories, including releasing of computer-interfaced results, documentation and filing of manual results, and accurate receipt and documentation of telephone results. Ensures timely receipt of these results.
Gathers, records, and registers patient information using the computer system. Orders patient tests as prescribed by physicians using computer systems. Clarifies and interprets physician orders as necessary.
Provides customer service to physicians, nursing staff, patients, lab clients, outpatient registration personnel, and laboratory staff. Communicates in a clear and concise manner information regarding specimen requirements, test ordering procedures, turn-around-times, test availability, etc. Gives verbal reports of patient results to physicians, nursing staff, and doctors' office staff. Accommodates requests for printing and faxing of reports. Communicates with reference labs to ensure availability of testing methods, obtain optimal turn-around-time for results, resolve discrepancies regarding patient specimens, etc.
Maintains a safe work environment by using required protective devices. Handles biohazardous materials and chemicals according to established protocol. Operates equipment in a safe manner.
Maintains appropriate supply levels for phlebotomy staff and reference lab specimens. Helps to put supplies away as needed. Fills requests for supplies for lab clients and nursing units.
What you will need:
High School Diploma/GED or higher
Completion of a phlebotomy training program including a minimum of 100 clinical training hours
Benefits:
Career Pathways to Promote Professional Growth and Development