Employment Type

Permanent

Closing Date

19 Sept 2024 11:59pm

Job Title

Senior Account Manager

Job Summary

Job Description

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice

What is the focus of the role?

As a Senior Account Manager in Telstra International’s Global Wholesale team, you thrive on applying your deep understanding of our customer’s business strategies and technology needs, playing an integral role in unlocking the potential of business opportunities across the Globe (with a focus on Asia and Australia). This role focuses on working with your Global sales team to provide commercial and technical solutions involving Telstra’s subsea and terrestrial Digital Infrastructure assets. This specific sales role involves a mix of commercial acumen, operational focus and technical understanding of ours and our customer’s networks. There is also a variety of stakeholder engagements from Internal Telstra and Customer Executive engagements to operational specifics on individual projects.

What We Offer

Flex appeal: choose where, when and how you work
Performance-related pay
Access to thousands of learning programs so you can level-up

Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

This role will partner with Telstra’s most strategic Hyperscale customers to grow their business, acting as their trusted advisor and nurturing the health of our customer relationships. In doing so you identify high-value, high-profit sales solutions that directly contribute to Telstra’s growth. You flourish off building meaningful and lasting relationships, with collaboration and influencing skills critical for success in this role.

As a Senior Account Manager, you draw on expertise in customer account management, deep knowledge of Telstra’s capabilities and wholesale products, and leverage your relationship building skills to deliver the following responsibilities:
 

Key Responsibilities:

• Establish, grow and maintain strategic customer relationships through deep knowledge of their business and Telstra’s services/products that deliver exceptional customer experiences, contribute to high NPS and drive profitability.
•  Contribute to or lead the development of customer contact/engagement plans that nurture and grow existing customer relationships in order to retain and grow core telecommunications and/or emerging technology revenue for assigned portfolios.
• Apply professional expertise and knowledge of Telstra’s capabilities, market insights, and a deep understanding of the customer’s business strategy to effectively influence and partner with customers to identify new business opportunities.
• Leverage strong interpersonal and negotiation skills to drive commercial, business and technical discussions with customers that present a compelling case for solutions, including articulation of technical (ICT, security, workplace and application solutions) solution benefits to C-Suite executives and key stakeholders.
• Authentically engage and collaborate with stakeholders across Telstra (e.g. Business Development Managers, Solution Specialists, Functional Specialists) to identify, qualify and drive portfolio growth opportunities, seeking support, direction and insights in customer solutions to achieve revenue and profitability targets.
• Lead customer initiatives or components of initiatives (e.g. business advisory consulting, workshop facilitation, strategic planning sessions) that drive strategic business opportunities to Telstra and that have a significant degree of impact on portfolio retention and growth.
• Identify and act to address aged debtor risks within delegated customer portfolios, collaborating with relevant areas of the business to manage

About You

To be successful in this role, you must have:

• Experience managing accounts or projects involving hyperscalers.
• Deep knowledge of Global wholesale solutions and the wholesale market.
• Experience in negotiating and managing contracts as well as understanding customers unique business models and service agreements.
• Understanding of the design, implementation, and operation of subsea cable systems as well as knowledge of terrestrial network, infrastructure e.g. fiber optics, data centres and network interconnects
• Can effectively communicate complex technical information to clients and stakeholders.
• Background working with cross-functional teams, including technical specialists, engineers, and business development teams.
• Experience working with a Global team, customer or organization.

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you!

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 
 

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process