JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

We are looking for a Customer Service Support to join our Rapid Diagnostics-Toxicology business in our Loughton (Essex) site. As a Customer Service Support you will provide administrative / customer service support to the Customer Service Specialists.

What You’ll Do

• Assisting with co-ordination of bookings at our clinics / fixed site locations (by using our booking system)
• Booking collections into our collection management systems
• Monitoring shared team mail boxes answering queries or direct the query to the appropriate Specialist
• Overseeing and monitoring customer invoicing and managing customer paperwork requirements
• Coordinate with other departments for the collection of  paperwork and prioritizing sending them to customers
• Coordinating ‘24hr emergency response’ drug and alcohol testing requests
• Deal with discrepancies that hold up samples being tested for all test matrix on a daily basis
• Log, monitor and respond to customer complaints

Required Qualifications

• Educated to National standards
• Excellent verbal, written and communication skills
• IT literate and an intermediate skill in Word, Excel & Outlook

• A self-motivated, organized, positive individual with a flexible approach to work
• Previous experience in a customer service office based role

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

TOX ARDx Toxicology

        

LOCATION:

United Kingdom > Loughton : Langston Road, Prospect Business Park

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Keyboard use (greater or equal to 50% of the workday)