Job Description:

Summary: 

Provide customer support for installation, operation, maintenance, and warranty service of Apache products. Domestic and International travel is expected to be approximately 60%, with average on site project duration of less than a week.

Duties and Responsibilities:

• Assists Apache Supervisors, Engineers, and Management in problem resolution and decision making process.
• Represent the interests of Apache Stainless Equipment while assisting customers in problem solving/decision making process as it relates to the installation, maintenance, and operation of purchased equipment.
• Meet project delivery dates within defined scope and labor hours.
• Lead work crews and subcontractors on site to realize project objectives.
• Minimize indirect labor.
• Travel to customer locations throughout the United States as well as other countries, as required.
• Install and commission equipment per customer requirements.
• Employ safe work practices according to Apache requirements and comply with customer safety rules.
• Troubleshoot and repair equipment at customer locations.
• Train customers on proper use and maintenance of Apache furnished equipment.
• Ensure equipment is being run properly and safely at customer locations.
• Complete Field Service Report and Travel Expense Report after each assignment.
• Assist with factory maintenance and manufacturing requirements as needed.
• Other duties as assigned by Apache Management.

Qualifications:

• High degree of knowledge and skills in welding, machine shop equipment, electrical and hydraulic assembly, general assembly procedures and general equipment maintenance.  
• Exhibit professionalism in appearance and interactions with customers and Apache personnel at all times.
• Ability to articulate issues and proposed solutions accurately and concisely to avoid misconceptions and oversights.
• Computer literacy and tradesman credentials are a plus.

EEO IS THE LAW

EEO IS THE LAW (Spanish)