UKI Service Desk Supervisor (12M FTC )

Posted:
9/29/2024, 9:40:23 PM

Location(s):
Dublin, Leinster, Ireland ⋅ Leinster, Ireland

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Operations & Logistics

Role: UKI Service Desk Supervisor (12MFTC)

Career Level: 9 - Specialist

Location: Dublin

The UKI Service Desk Supervisor role provides team lead management and support to the UKI Service Desk. This is a key role that ensures operational excellence across the team’s suite of services. At the heart of the Service Desk, this role links the team, our support staff and customers together to deliver first-class reservations, events and office support services.

Your Responsibilities:

Operational Management

  • Act as the team’s key point of contact for all stakeholders in line with business requirement

  • Ownership of all team workstreams including, but not limited to, Return to Office process, Reservations, Switchboard and Facilities Helpdesk

  • Provide key stakeholders with relevant UKI Service Desk reporting

  • Support the CL8s in the delivery of services where relevant

  • Support delivery of projects, where relevant, as directed by the CL8s within agreed timescales

  • Provide cover for CL8s where relevant

  • Escalate operational issues to line manager where appropriate

           

Space Management

  • Ensure adherence to Global Space Management guidelines

  • Liaise with Real Estate and Location Services Specialists to ensure all requests are facilitated in line with principles and agreed SLAs

  • Continuously monitor and review space allocations, pre-empting any delays or issues

  • Manage Return to Office processes and facilitate implementation of any associated workstreams

People Development and Performance Management

  • Monitor quality of work and provide feedback to team members

  • Schedule and hold regular team meetings and briefings to ensure regular communication

  • Identify training and development needs for overall team and manage rolling training programme across key areas of performance for all team members

  • Ensure Team’s adherence to Accenture Performance Achievement process

  • Compile team feedback for the benefit of team engagement and operational improvement

  • Maintain team engagement through various team-building initiatives

Managing Resources

  • Ensure there is adequate cover in line with current resources, also identify and recommend to Line Manager future resourcing requirements

  • Authorize vacation and absence requests, ensuring adequate levels of cover at all times

  • Maintain accurate records of team member’s attendance in accordance with guidelines from Line Manager or other AWS standards (training, approved absence)

  • Interview temporary and permanent candidates, with the Specialist, as appropriate

Financial Management

  • Assist the Specialist with regular financial reporting and forecasting and provide cover when necessary

  • Budget responsibility – ensure adherence to Accenture policies and procedure (where applicable) especially in terms of expenditure

Your Profile:

  • You place the customer at the heart of everything you do.

  • You are passionate about delivering results.

  • You love people and the opportunity to see them succeed.

  • You see the bigger picture and you are great at simplifying and solving complex problems.

  • You are approachable and like to listen.

  • You take responsibility seriously yet positively.

  • People enjoy being around you, your attitude is infectious.

  • You are confident and take pride in what you do.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement      


All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.          

                                                

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing