Working at Freudenberg: We will wow your world!

Responsibilities:

• Order Processing & Data Management: Receive and verify customer orders, pricing, freight terms, and credit terms. Enter and manage orders in SAP, ensuring timely and accurate data handling.
• Customer Service & Relationship Building: Act as the company’s representative for customer inquiries about stock levels, shipment schedules, product pricing, and non-technical product support to maintain strong partnerships and adherence to SLAs.
• Inventory & Demand Management: Collaborate with production planners to set and confirm ship dates for customer orders; monitor backorders, aged inventory, and release of held lots to fulfill pending orders.
• Sales Support: Support sales initiatives with price analysis and adjustments; assist in setting up new customer profiles in ERP, verifying tax statuses, and coordinating credit applications with Accounting.
• Quality & Compliance: Adhere to ISO9001 / TS16949 / IATF16949 and internal standards by ensuring accurate, up-to-date records and participating in efforts to minimize Customer Complaint Records (CCRs).
• Performance Tracking & Reporting: Monitor and report on performance indicators including order accuracy, on-time shipment rates, and compliance with ISO procedures to ensure continuous improvement.

Qualifications:

• Bachelor’s degree in Business, Supply Chain Management, or related field

• 3-5 years of relevant experience in a customer service or administrative role

• Proficiency in data entry with Excel and ERP systems (experience with SAP preferred) for order processing, pricing management, and inventory control.

• Ability to work independently, make decisions under stress, and identify opportunities to streamline customer service processes.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Performance Materials LP (USA)