POSITION: Manager of Event Services
DEPARTMENT: Event Services
REPORTS TO: Shrine on Airline Director
FLSA STATUS: Salaried/Exempt
Summary
ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Manager of Event Services for the Shrine on Airline facility.
ASM Global is seeking an experienced, skilled and professional team member for this position.
Position Summary
Responsible for assisting in controlling and monitoring the customer contact aspect and front-of-house division of the facility. Plans, monitors, directs and manages the event coordination, security, crowd control and outside contractor service functions. Assists in the planning & coordination of events to ensure a high degree of client relationships and successful events at/for the facility.
Essential Duties and Responsibilities
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Serve as the client’s main point of contact for all assigned facility events.
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Collaborate with client regarding all event needs and requests in a timely and effective fashion including, but not limited to, food and beverage, designated space(s) and functions, ancillary and vendor services, affiliates/exhibitors and related billing processes.
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Develop and distribute internal documents such as staffing, cost estimates, event work orders, information sheets and post event reports/action plans for all assigned facility events.
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Develop meeting agendas to be utilized with client’s or vendors.
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Research, review, and recommend equipment, materials, and supplies required in providing event services and planning.
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Coordinate outside service needs with food and beverage contractor, decorators or other vendors.
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Coordinate with the marketing department or assigned representative regarding front of house marketing and social media initiatives in conjunction with client needs and facility best practices.
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Coordinate and participate in proper inspections of the facilities to ensure readiness and compliance with the clients' requirements prior to hosting the event.
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Supervise all staffing for assigned events.
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Assist with special needs or requests for all front-of-house arrangements such as opening of house, late seating, clearing aisles, etc.
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Make immediate decisions in conjunction with assigned Facility representatives and communicate with all users of the facility in an emergency situation.
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Prepare reports, correspondence and analysis related to post event discussions.
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Develops institutional knowledge of facilities and ASM policies/procedures related to event activations.
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Serve as primary facilitator monitoring & executing external communications including website inquiries, customer-facing emails, main phone line calls and voicemail system.
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Proactively assist New Orleans downtown campus team regarding use and monitoring of all Shrine on Airline social media accounts to ensure consistency and timeliness of information sharing/messaging.
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Organize and maintain facility photography database (including marketing and event set-up).
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Follows all training, policy and procedure requirements from ASM Global leadership team.
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Assist in preparation of the departmental budget and estimated revenues.
Position – Manager of Event Services
Facility Name - Shrine on Airline
Location - New Orleans (Metairie), La
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Maintain the proper image and generate positive public relations with clients, patrons and staff.
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Manage and complete event or facility-related projects as assigned.
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All other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Must successfully pass a criminal background check
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Must be highly motivated, self-directed, and have the ability to work in a fast-paced environment
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Superior communication and organizational skills
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Must be accessible, attentive to details and proactive
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Able to work nights, weekends, and holidays as needed
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PC Windows-based Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
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Experience within Facility Coordination is desirable Education and/or Experience
• Bachelor's Degree or equivalent work experience, plus 1-3 years of experience with increasing levels of responsibilities in the facility industry
• 1-2 years of supervisory experience preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.I, (insert full name here), have read, acknowledge and fully understand the above-referenced job description (recently modified) associated with the Manager of Events position at The Shrine on Airline facility
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Signature
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Name (Please Print)
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Date
Cc: Human Resources
Tim Suire (Shrine on Airline Facility Director)