About the Business
 

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
 

About our Team
 

The team of Account Managers manage a book of high volume (low value) accounts, and  sell our product/solutions remotely, through digital channels (calls, email, video conferencing).

About the Role
 

The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients' utilisation of our products and services.
 

Responsibilities
 

• Delivering exceptional relationship management and client support

• Nurturing the assigned book of business and identify growth opportunities where applicable

• Meeting assigned targets for sales renewals

• Creating and maintain accurate records of training provided to clients

• Identifying client training requirements

• Ensuring that decision makers receive quarterly touchpoints

• Updating all opportunities in CRM on a weekly basis and pipeline growth to support
  growth objectives.

• Ensuring that end users are effectively on boarded within 3 months of subscription

Requirements
 

• Have excellent communication and interpersonal skills to effectively engage with customers

• Be proactive and empathetic in addressing customer concerns and resolving issues

• Possess excellent analytical and problem-solving abilities to identify trends and opportunities

• Be adaptable and able to collaborate effectively with cross-functional teams

• Be results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth

• Be detail-oriented and capable of managing multiple tasks and priorities effectively

• Be proficient in using customer relationship management (CRM) software and other relevant tools

Learn more about the LexisNexis Risk team and how we work here
 

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

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