Responsible for designing, delivering, and managing comprehensive training programs to enhance the skills, knowledge, and performance of the sales team.  The role focuses on equipping team members with effective sales techniques, in-depth product and industry knowledge, and the tools needed to excel in a competitive telecommunications market.
 

Training Program Development:

• Design, develop, and implement comprehensive training programs tailored to the needs of the inside sales team.

• Create engaging training materials, including presentations, manuals, role-playing exercises, and e-learning modules.

• Stay updated on industry trends, products, and services to ensure training content is relevant and up-to-date.

Performance Coaching:

• Monitor and evaluate the performance of sales representatives to identify areas for improvement.

• Provide one-on one coaching and feedback to enhance individual and team performance.

• Develop personalized development plans to address skill and/or knowledge gaps and foster continuous improvement.

Sales Skills Training:

• Conduct training sessions on sales techniques, customer engagement, objection handling, and closing strategies.

• Provide specialized training on B2B sales processes, including lead generation, prospecting, and account management.

• Train the team on effective use of CRM tools, sales software, and other relevant technologies.

Onboarding New Hires:

• Facilitate onboarding programs for new sales team members to ensure a smooth transition into their roles.

• Introduce new hires to company culture, sales processes, and product knowledge.

Product and Industry Knowledge:

• Educate the sales team on telecommunications products, services, and solutions, including technical specifications and value propositions.

• Provide insights into market trends, competitive landscape, and customer needs within the telco industry.

Collaboration and Reporting:

• Work closely with sales managers and leadership to identify training needs and align training programs with business goals.

• Provide regular reports on training effectiveness, team performance, and areas for improvement.

• Collaborate with cross-functional teams, including marketing and product development, to ensure alignment in messaging and strategy.

Qualifications:

• Proven experience as a Sales Trainer, preferably in the B2B or telecommunications industry.

• Strong understanding of sales processes, techniques, and best practices.

• Excellent communication, presentation, and interpersonal skills.

• Ability to motivate and inspire a team to achieve and exceed sales targets.

• Proficiency in CRM tools, sales software, and e-learning platforms.

Key Competencies:

• Strong knowledge of the telecommunications industry, including products, services, and market trends.

• Ability to adapt training methods to suit diverse learning styles and experience levels.

• Exceptional organizational and time management skills.

• Problem-solving and critical-thinking abilities.

• A passion for coaching and developing others.

• Analytical mindset with the ability to assess training effectiveness and make data-driven improvements

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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