Job Title

Field Service Engineer Trainee

Job Description

Job Responsibilities:
• Provides technical support and troubleshooting to customers, accurately diagnosing issues and implementing solutions while adhering to regulatory guidelines and company protocols.
• Assists in the installation, maintenance, and repair of products, ensuring compliance with safety standards and effective functioning of equipment.
• Completes work with limited supervision and autonomy, setting priorities for own work based on general guidelines and develops substantial understanding of the job and applies knowledge and skills to complete a wide range of dissimilar tasks.
• Documents all service activities, including diagnostics, resolutions, and parts used, utilizing the Service Management System to maintain detailed and accurate records.
• Handles customer inquiries and complaints professionally, offering effective solutions and escalating more complex issues to senior technicians or appropriate channels.
• Conducts routine maintenance and performance checks on medical devices, ensuring they meet operational standards and regulatory requirements to prevent potential failures.
• Supports senior technicians during advanced technical procedures by preparing necessary tools and materials, following instructions closely, and learning through hands-on experience.
• Communicates effectively with customers to keep them informed about the status of their service requests, expected timelines, and any potential issues or delays, ensuring transparency and trust.
• Participates in ongoing training and professional development opportunities to enhance technical skills and stay updated on new products and service procedures, ensuring the highest standards of service.
• Ensures all service activities comply with company policies and industry regulations, consistently striving to achieve high levels of customer satisfaction and service quality through meticulous adherence to standards.
 

In this role, you have the opportunity to

Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO. This position is very important to ensure long term customer satisfaction and loyalty, and is playing a very important role in the growth of services business and sales business.

You are responsible for
•    Plan and deliver assigned service to customers with high quality, including corrective maintenance, preventive maintenance, installation and FCO; Focus on the efficiency and service quality.
•    Develop and maintain good relationships with customers, ensure customer satisfaction and loyalty; Own customer service quality KPIs for assigned account. Ensure service process implemented effectively.
•    Support services business
•    Attend training and develop relevant knowledge and skills, Focus on service competence level and actual service capabilities.
•    Provide service support to team members as required, Focus on good team work.
•    Prepare and provide kinds of Service Report on an accurate and timely basis
•    Other tasks assigned by team & company

You are a part of
Services & Solution Delivery team, which is playing an important role to ensure Philips services delivery. You will report to Service Modality Manager and cooperate with Service Sales, Modality Sales & other services related teams.

To succeed in this role, you should have the following skills and experience:
•    Bachelor or above degree in Biomedical Engineering, Electrical Engineering, Computer Science or related major
•    Strong communication skill
•    Clear and logic thinking
•    Ability to handle multi tasks
•    Good execution skill
•    Excellent English skill in reading and listening (training will be delivered in English) 
•    Willing to take responsibility and travel between accountable customers
•    Self-motivation and self-management
•    Fresh graduate is better
•    0-1 year's work experience of customer service in healthcare industry or medical information system is a plus
•    Major working area is Southern Taiwan. Hometown in Southern Taiwan is preferred

In return, we offer you
A path towards your most rewarding career. Philips is growing its capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

在 Philips 擔任服務工程師，您將有機會：

與創新同行。幫助改善人類生活的同時，也不斷地成長與突破自我。
運用你的專業成為一位可信賴的夥伴，讓每一天的工作都創造價值：

• 規劃並提供高品質的客戶服務，包括：設備安裝、保養及維修等；專注於服務效率與品質，守護醫院中醫療設備的穩定運作。
• 作為可信賴的合作夥伴，持續建立並維護客戶關係：對所屬客戶的服務品質負責，確保服務流程的有效執行。
• 與前端業務合作，將產品的好讓客戶知道。是飛利浦產品推廣大使。
• 參與培訓計劃，持續增進專業知識與技能，不斷精進醫療設備技術領域的know-how，成為設備達人，是客戶可信賴的設備顧問。
• 與團隊夥伴互相支持合作，共同學習成長，一起讓工作與生活共好。
• 準時並準確地準備及提供各項服務報告。
• 完成公司指派的專案及工作任務，透過多方面的實務經驗累積自己的多元超能力。
• 系統化培訓流程
• 入職導引: 快速掌握公司文化、角色定位與醫療安全規範，建立專業素養與使命感。
• 線上培訓課程: 提供數位學習平台進行E-Learning，包含產品知識影片及情境模擬教學。
• 基礎技術訓練:  包含設備原理、設備架構、維修模擬實作，奠定扎實的技術基礎。
• 現場實習與導師制度 : Mentor 導師帶領，實地參與現場作業，快速提升實戰能力。
• 國外進階訓練:前往原廠接受專業訓練，拓展國際視野，並取得專業技術認證。
• 我們提供的不只是工作，而是一條職涯之路
• 完整的培訓資源: 結合線上學習與海外原廠訓練，確保學員獲得最新技術和知識。
• 實戰導向的教學: 實際參與醫療現場服務工作，從挑戰中學習，強化解決問題能力。
• 清晰的職涯發展規劃: 提供明確的職業發展路徑和專業晉升機會，讓每一步都能看見未來。

適合這樣的你

• 喜歡動手實作與技術挑戰
• 熱愛分析問題、解決問題的成就感
• 擁有良好溝通力與團隊協作精神
• 渴望參與改善醫療、守護健康的使命感