Field Service Support Technician

Posted:
12/18/2024, 11:36:11 PM

Location(s):
Capital City of Prague, Prague, Czechia ⋅ Prague, Czechia ⋅ Stuttgart, Baden-Württemberg, Germany ⋅ Baden-Württemberg, Germany

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

What you can expect:

 

·       Carrying out installation and retrofit orders with subsequent commissioning at the customer's site

·       Adaptation and further development of our system software on site and in the factory

·       Advising, instructing and training customers on site

·       Computerised reporting of installation and service assignments

·       Remote service activities for our customers

·       First-class hardware and ergonomic workplace conditions

·       Flat hierarchies and therefore the opportunity to drive change

·       Hybrid workplace (at the customer, in the factory, in the home office)

 

What you bring with you:

 

·       Completed training as an automation technician in mechanical and plant engineering, electronics technician, automation technology or similar (m/f/d)

·       Ideally experience in technical customer service

·       High willingness to travel internationally

·       A high level of commitment and initiative

·       Advanced knowledge of English

·       Class B driving licence

·       Strong service orientation, enjoyment of customer contact and willingness to learn

·       IT affinity, knowledge of MS Office, PLC (Siemens TIA and Allen Bradley)

·       Serious and friendly demeanour, ability to work in a team

Who we are: 

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.


Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .  In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.  At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".