Engineering Manager

Permanent employee, Full-time · Berlin

THE IMPACT YOU WILL MAKE

At charles, we’re revolutionizing how brands connect with their loyal customers—whether it’s socks, pet food, or cosmetics, we create meaningful conversations every day. As an Engineering Manager at charles, you’ll steer challenging yet rewarding engineering decisions: transitioning to a cutting-edge event-driven architecture, modularizing and refactoring a complex codebase, and enhancing our monitoring and alerting systems. Together with your team, you will set the bar for reliability and robustness of our integrations and external APIs. Join us on this exciting journey.

THIS IS WHAT YOU WILL BE DOING

• Lead a team of 5-8 engineers working on charles’ integration products. This would include expanding our data ingestion and transformation capabilities on contacts and events, building out new integrations, and improving the stability & observability of current and future integrations. We continue to evolve over time and your scope of responsibility will grow and shift, but you’ll initially support this team
• Partner closely with Product to balance new product developments with technical investments to set the teams up for long-term success
• Review and coach engineers on architecture proposals. Challenge the team’s approach on reliability, performance, security, and maintainability. Facilitate over-arching architecture decisions across teams and systems
• Be accountable for project delivery and the software development lifecycle within the team you manage
• Trust but verify: raise the bar on testing and quality alongside your team of engineers
• Co-create career plans with your team that align with aspirations and team needs
• Propose and implement improvements to ways of working through 1:1 qualitative feedback and quality & velocity metrics
• Coordinate incident response by pulling in the right engineers and communicating with our stakeholders
• Foster a culture of strong accountability, empowerment, and customer love in your team

YOU’LL FIT GREAT WITH THESE SKILLS AND VALUES

• 2+ years managing high-performing engineering teams
• 5+ years working in engineering roles at fast-paced product engineering companies
• Strong software fundamentals and proficiency in modern programming languages such as Node.js (preferred), Python, or Go. Good understanding of frontend technologies. Proficiency in databases such as PostgreSQL. Experience with NestJS is a plus.
• Experience with MarTech, AdTech, E-commerce, or regulated industries preferred.
• You can distill a complex problem into its essential elements and clearly communicate to your team, your peers, and other departments
• A track record of mentoring, coaching, and sponsoring engineers

OUR STACK

• Node.js/TypeScript, NestJS
• VueJS, Tailwind
• PostgreSQL, PubSub, Redis, BullMQ
• GCP, Kubernetes
• Prometheus/Grafana

THINGS WE OFFER

• Working on challenging and impactful projects at the forefront of one of the most innovative industries in Europe
• Collaborating with some of the leading experts in Conversational Commerce and disrupting a fast-growing industry
• Joining forces with a unique community of Tech, Product, Sales, Success, and Marketing experts committed to building the best product in Conversational Commerce
• Having high visibility and impact across the business with the option to own and drive new initiatives
• Celebrating our major and micro-wins as well as getting to know each other better at regular team-building events
• Sharing VSOP (virtual stock options) in the ownership and success of charles
• Working in a vibrant office in the heart of Berlin overlooking the Wall memorial
• Earning a competitive compensation package

What else we offer?

• Urban Sports Club membership
• A weekly personal trainer
• Free company lunch on Thursdays
• A friendly, open, multicultural work environment
• Dog-friendly office in the heart of Berlin
• Discounts on BVG tickets

About us

It’s better to have a conversation

charles is a SaaS startup that enables brand to build personal relationships with customers. With our software, businesses can chat with customers, send marketing campaigns, sell products, analyze results and automate processes. And we go beyond the tech to offer ongoing consultancy for future success. Our vision is to connect any kind of business with their customers via messaging apps to let them do what they need.

Founded by Kapten & Son co-founder, Artjem Weissbeck, and ex-McKinsey ecommerce lead, Andreas Tussing. charles is backed by Salesforce Ventures, Accel and HV Capital and has raised over EUR 30 million to build the global leader in conversational marketing SaaS for global consumer brands.

charles and diversity: be yourself and no-one else

Different perspectives bring innovation and richer work environments. We’re committed to building an inclusive company where you always feel like you belong, whatever your age, gender identity, ethnicity, religion, sexual orientation, disability, status or neurodiversity. These values sit at the heart of our hiring process, so we can create a welcoming workplace where everyone feels valued and heard.