Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Responsibilities

• Drive and generate revenue for the business unit by managing inbound sales inquiries via phone.
• Manage and maintain SLAs, including AHT, login hours, attendance, and daily call targets.
• Achieve weekly, monthly, and quarterly targets for conversion rates and revenue.
• Generate incremental revenue by selling additional products and services to existing clients.
• Manage and nurture customer relationships to provide appropriate support.
• Deliver excellent customer experiences to promote repeat business.
• Prepare and present tailored presentations and proposals based on client objectives.
• Develop strong, strategic relationships with customers to align Adobe's solutions with their business goals.

Requirements

• 2-6 years of experience in Sales, Inside Sales, Tele-sales, Account Management, or Up-selling in customer service.
• Solid understanding of the sales cycle, Inside Sales model, and consultative selling approach.
• Ability to multitask and switch between phone and chat to address customer queries.
• Outstanding communication, negotiation, and interpersonal skills with the ability to develop an autonomous sales strategy.
• Tech-savvy with a basic understanding of IT industry concepts.
• Proficient in pipeline management, working on opportunities/leads in Salesforce, and presenting reports to the leadership team.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.