Job Title

Complaint Specialists

Job Description

Complaint Specialist

In this role you

Support the Complaint Handling process by receiving, reviewing, investigating, and resolving complaints related to Philips IGTD medical devices.

Your role:

• Reviewing complaints, determining regulatory reportability, conducting investigations, and processing records to closure.
• Hands on lab investigations, including the decontamination and evaluation of used (biohazardous) complaint devices.
• In this highly collaborative role you will work with a variety of diverse people within the company such as Engineers, Clinical Specialists, Sales Representatives, and more to ensure that our records are thorough and complete.
• On an as needed basis you will be asked to support quality audits, CAPAs, and continuous improvement projects.

You're the right fit if:

• 2+ years of experience in complaint handling, quality compliance, laboratory knowledge, or an equivalent combination of related experience and education in the Medical Device industry (preferred but not required).
• You possess strong computer skills, an attention to detail, and knowledge of US and International regulations for medical device manufacturers.
• BS/BA degree in a relevant field preferred.
• You are an independent problem solver with excellent communication skills. You leverage strong organization and prioritization skills with the ability to manage several tasks simultaneously.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position. 

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Colorado Springs CO is $60,750 to $85,051 Annually. 

The pay range for this position in Plymouth MN is $63,788 to $89,304 Annually. 

The pay range for this position in San Diego CA is $68,040 to $95,256 Annually. 

The pay range for this position in Rancho Cordova CA is $68,040 to $95,256 Annually. 

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. 

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Colorado Springs CO, Plymouth MN, San Diego CA, Rancho Cordova CA.

#LI-PHI

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.