Minimum Qualifications

• Bachelor’s degree in either of Computer Engineering, Operations Management, Information Systems, or related field.

• 3–5 years of experience in process analysis, business process improvement, or continuous improvement roles.

• Proven ability to map, document, and optimize complex cross-functional processes.

• Strong experience with process tools such as Visio, Service Now, Ms-Office, Teams

• Hands-on experience executing ITIL Process methodologies.

• Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and recommend solutions.

• Excellent communication skills—able to translate technical process details into clear, actionable insights for leaders and stakeholders.

• Advanced skills in Excel, data analysis, and familiarity with Power BI/Co-Pilot or similar tools.

Monitoring & Continuous Improvement

• Analyze process and product performance data to identify trends and areas for improvement.

• Monitor KPIs and evaluate the effectiveness of implemented processes.

• Identify bottlenecks and inefficiencies; propose and implement optimizations.

• Drive innovation, automation, and ongoing process enhancements.

Key Competencies

• Strong stakeholder management and facilitation skills.

• Ability to gather, analyze, and synthesize data from multiple sources.

• Detail-oriented with the ability to see the bigger strategic picture.

• Comfortable challenging the status quo and driving continuous improvement.

• Ability to deliver high-quality outputs under tight deadlines.

• Strong documentation and presentation capabilities.