Problem Analysis, Resolution and Prevention

Provide a single point of technical support contact for all Vishay users, assisting them in problem resolution and prevent recurrence

• Provide 1st line technical support, answering queries via phone, email or remote desktop support to resolve hardware or software issues

• Support users in the use of Vishay-standard computer equipment by providing necessary training and advice

• To escalate more complex calls to the relevant IT support groups

Customer Service

To provide quick, responsive Service Desk support consistently

• Take ownership of user incidents and be proactive when dealing with user issues

• Logs all received via calls/email/chat incidents and service requests into the Service Desk ticketing system and updates ticket profiles

• Follow standard operating procedures

• Completes requests in a timely and accurate manner as defined by documentations

• Proficiently communicate in English for End User interactions and IT collaboration

Administration

Assist Management in reaching performance targets

• Provide IT management with timely status and accomplishment reports

• Keep current on all the technology used in the environment supported