Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Summary: As an Application Tech Support Practitioner, you will engage with clients to ensure the smooth operation of systems and applications. Your day will involve addressing client inquiries, diagnosing issues, and implementing solutions while maintaining high standards of quality and communication. You will leverage your expertise to enhance user experience and contribute to the overall efficiency of the technology operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to identify and resolve technical issues. - Document and track issues and resolutions to improve future support processes. - Provide training and support to team members and clients as needed. - Stay updated on industry trends and best practices to enhance service delivery. Professional & Technical Skills: - Required Skill: Expert proficiency in Network Security Operations. - Strong understanding of network protocols and security measures. - Experience with firewall management and intrusion detection systems. - Knowledge of security compliance standards and best practices. - Additional Good To Have Skills: Experience with vulnerability assessment tools and techniques. - Familiarity with incident response procedures and risk management. Additional Information: - The candidate should have minimum 2 years of experience in Network Security Operations. - This position is based at our Manila office. Minimum 2 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.