Itamar

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA and CE MDR - cleared portable home sleep apnea test device, that is based on propriety signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. UK, ZOLL Itamar’s corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA.
 

Job Type

Full-time/Onsite - Temporary Assignment

Job Summary

This position is responsible for handling all communication with patients who received a WatchPAT device as part of the WatchPAT Direct Service.

Essential Functions

• Successfully enter/process new patient information in our internal system, courier system and in Salesforce.

• Initializes devices through internal system per patient.

• Add and update any additional paperwork for each device per customer.

• Accurately create shipping labels.

• Upload reports to the system.

• Track and maintain deliveries to and from patient.

• Answer general phone or email inquiries from patient or sleep clinics.

• File return paperwork from patients.

• Assist in scheduling and tracking patients and devices.

• Assist customers via phone and video with the process of using the device.

• Identify issues that would cause delays in delivery, communicate internally and with customers to resolve such issues and satisfy customer’s delivery requirements.

• Regular and predictable attendance. Safely perform tasks and adherence to all safety policies and procedures are essential functions of your job.

Required/Preferred Education and Experience

• High School diploma or equivalent required, college preferred.

• Language: English, additional languages an advantage.

• Basic knowledge of Word, Excel, Outlook, and Salesforce.

• Minimum of (2) years of experience in Customer Service

Knowledge Skills and Abilities

• Strong customer service skills.

• Must be able to communicate effectively & maintain professional conduct.

• Excellent written & verbal communication skills.

• Organized, self-starter with the ability to handle numerous projects and prioritize workload with minimal supervision.

• Professional and pleasant telephone etiquette.

• Must have ability to enter data accurately.

• Team player.

Travel Requirements

• This position does not include travel

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. It is understood by the Employee that if he/she is requesting/ will need special accommodations to perform duties, it is their responsibility to inform ZOLL Itamar Human Resources immediately.

• Employee is continuously required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear (up to 98% of an average 8-hour day).

• The employee must occasionally lift or move up to 20 pounds (up to approximately 5% of an average 8-hour day).

• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Ability to speak to and hear customers and/or other employees via phone or in-person is required.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.