At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Inside Sales Associate Manager directs a team of sales agents in all aspects of incoming call center operations. Implements and reviews call center policies and procedures. Develops and monitors quotas for service volume and timelines. Work with multiple departments across the business, including, Workforce Management, Human Resources, Client Services, Compliance, Strategic Partnerships, and Customer Care to identify and resolve agent issues.

Key Responsibilities

• Educate and recommend coverages based upon individual customers’ needs about Allstate’s suite of insurance products.

• Provide professional service to customers and business partners that build customer satisfaction, loyalty, and a superior customer experience.

• Monitor sales metrics and achieve monthly sales targets and outcomes

• Implement and adhere to established underwriting guidelines and practices to establish, build and maintain a profitable book of business

• Establish and grow the target customer base through Allstate sales ‘best practices’, processes and professional customer relationship building practices

• Comply with quality targets as established by the organization

• Create, implement, and review effective business plans, prospecting, and marketing initiatives to generate leads and achieve defined business results

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 3 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.