Service Desk Technician

Posted:
11/18/2025, 4:13:51 AM

Location(s):
Jalisco, Mexico ⋅ Guadalajara, Jalisco, Mexico

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

Workplace Type:
On-site

Who We Are
Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing team in Guadalajara, so read on to learn more and apply today!

Who We Want
The Service Desk Technician will serve as the first contact within the Service Desk to resolve frontline issues for internal customers. This position will serve as the go-to resource for desk-side troubleshooting, technical support, workstation support, and system set-up. Internal users of our systems will look to you for various issue resolutions, including email and desktop software support, printer troubleshooting, and network connectivity issues. The Service Desk Technician will also have basic interaction with vendors and may be involved to start the troubleshooting process externally.
Your Arrive Experience 
Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work. 

Arrive Logistics

Website: https://www.arrivelogistics.com/

Headquarter Location: Austin, Texas, United States

Employee Count: 1001-5000

Year Founded: 2014

IPO Status: Private

Last Funding Type: Private Equity

Industries: Freight Service ⋅ Logistics ⋅ Shipping Broker ⋅ Supply Chain Management ⋅ Transportation