Account Maintenance Team Leader – Onboarding Team

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Citi’s Client Onboaording team!

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The role is part of the Global TTS (Trade & Treasury Services) Onboarding Team, which is responsible for client onboarding, including all account openings/maintenance, technical integration and onboarding of all Cash Management products across the Citi Treasury and Trade product suite. For this role, the candidate will be responsible for overseeing their teams portfolio of Designated ( TOP 650 ) and Non Designated Client AMT deals, where their team will be working directly with clients and their global treasury organizations, focusing on the delivery of Account Maintenance processes.

The candidate must be able to lead and support their team by monitoring active Onboarding queues (Cycle Time, eFlow Pipeline, VOC Pulse responses), identifying emerging risks and issues and partnering with key internal and external stakeholders to drive and deliver our clients the highest standard. This role is about delivering proactive behaviour’s and style and embedding a strong culture within a rapidly changing environment. Our clients are very demanding and we need someone who can deliver consistent world-class client experience through each and every interaction.

What you’ll do

• Manage and Lead an Account Maintenance Team to deliver high quality output and deliver on KPI’s.

• Exceptional operations management skills to ensure the team and individuals are delivering optimum levels of performance.

• Champion Employee Engagement and ensure every member of the team has a clear vision and mission of what needs to be achieved and how to achieve it.

• Deliver worldclass Client Experience on a daily basis and ensuring this is reflected in the Pulse and DM VOC metrics.

• Very strong focus on Risk Management by understand the process and ensure we have strong and robust procedures to mitigate any potential risks.

• Experience in delivering on productivity through continuous improvements and identifying efficiencies within the current operating model.

• Coordinate onboarding of regional and global cash management ( Hub 2 Hub ) solutions of all sizes and complexities.

• Continuously reduce onboarding cycle time, minimize deal slippage and associated revenue conversion lead time.

• Ensure strict adherence to defined quality standards and practices outlined in “best practices” material.

What we’ll need from you

• 2-5 years relevant experience in managing a team.

• Client facing experience / background is a must.

• Excellent Communication, Organizational and Planning skills.

• Excellent Customer Focus and to be able to evidence deliverables.

• Results orientation - evidence of proactively driving projects is their conclusion.

• Experience in delivering change and managing people through the different stages.

• Negotiation, decision making and problem-solving skills.

• Ability to manage high workload within a pressurized environment.

• Ability to manage complex integration solutions, working alongside Technical and Technology teams.

• Excellent work ethic - willingness to take a “hands on” approach to ensuring all elements of the solution is delivered as specified.

• Attention to detail and experience of working in a controlled environment.

• Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank.

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave) 

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources 

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

#LI-MR1

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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