Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today’s most exciting challenges head-on and grow incredibly quickly.
Nimble’s Enterprise Customer Success team partners with our largest, most complex customers to deliver measurable business transformation. We are hiring a Manager, Enterprise Customer Success to lead our team, managing a portfolio of high-priority enterprise accounts.
In this role, you will lead a team of experienced CSMs who drive long-term customer value through success planning, stakeholder alignment, best practice consultation, and demonstrated business impact. You will be responsible for operational excellence, coaching, and consistent execution across the team, ensuring every engagement drives measurable outcomes that contribute to retention and growth. You will work closely with other Nimble Leaders to align account strategies, expansion priorities, and customer success plans.
Why this role matters:
Enterprise CSMs own value realization and retention for Nimble's most strategic customers. This role ensures those engagements are executed with precision and impact through clear process, structured coaching, and data-driven accountability.
Your leadership will help the team connect Nimble’s platform to customer business goals, showcase realized value, expand use cases, and drive urgency around adoption. The role directly influences retention, expansion, and production adoption, the core metrics for Enterprise CS success.
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.