POSITION: Concessions Supervisor-PT
DEPARTMENT: Food & Beverage
REPORTS TO: Concessions Manager
FLSA STATUS:                 

Summary

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

The Concessions Supervisor is responsible for assisting the Concessions Manager in overseeing event day operations.

Essential Functions:

• Ensures all Concessions outlets and designated Bar areas are properly set before guests arrive
  Oversees Concessions and Bar Staff during events

• Trains Concessions and Bar on department standards and procedures

• Must be able to read and understand par sheets, stand sheets and requisition orders

• Maintains existing equipment needed for outlet areas and Bars

• Orders all replacement items and equipment under the direction of the Concessions Manager

• Ensures all requisitions to the Warehouse and Kitchen are received in a timely manner, in accordance with Company policy.

• Coordinates with Kitchen on the timing and production of functions

• Must possess effective communications skills to liaise between Kitchen and Warehouse Teams

• Must possess effective pre-planning and execution skills

• Must have strong and effective floor operations skills

• Communicates with the Event Manager to make all necessary schedule changes for all functions　

• Follows responsible alcohol service policies

• Supervises and coordinates Concessions Attendants, including training on company and departmental standards and providing constructive and corrective feedback as needed

• Ensures a positive and impactful guest experience by delivering professional and courteous guest service.

• Receives and facilitates any catering guests' requests and orders

• Analyzes and resolves problems with associates, guests, and the operation with the assistance of the Concessions Manager

• Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests' questions and upsell when for maximum profitability

• Ensures all event day food and beverage orders arrive in a timely manner and quickly addresses any discrepancies with warehouse and Concessions Manager

• Maintain a clean, organized, stocked and safe area

• Immediately reports any low inventory and safety and maintenance issues to Concessions Manager

• Completes and assists Concessions and Bar staff with opening and closing duties as outlined according to departmental standards

• Responsible for performing end of month inventory for all Concession and Bar areas according to inventory standards.

• Oversee proper presentation, preparation and service needs in conjunction with all food and beverage departments to ensure the highest standards are met

• Be prepared to execute last minute changes, inspect service set ups in time for all staff final call.

• Imperative to hold pre-function meetings to discuss operational plans, etc

• Take initiative in recommending and implementing new standards or systems with Concessions Manager's approval

• Fosters a cooperative and harmonious working climate conducive in maximizing employee morale thus increasing overall productivity

• Adheres to the utmost client confidentiality.

• Abides by all Company policies in the Human Resources Policies and Procedures, the Business Code of Conduct.

Experience/Training/Education Requirements:

• Must be a minimum 21 years of age

• Previous customer service experience is a plus

• Minimum 1-2 years' experience in supervisory level position in Food and Beverage or equivalent training experience

• Must be flexible, have a sense of urgency, be able to respond quickly and resourcefully to internal and external issues working knowledge of food production techniques, purchasing, and sanitation procedures

• Excellent written and verbal communication skills

• Ability to take tasks that are not clearly defined and appropriately define problem, propose and implement solutions

• Must be able to work evenings, weekends, and holidays

Certificates, Licenses, Registrations:

• Valid Driver's License

• Food Handlers Card

• TIPS Certified

Knowledge, Skills, and Abilities

• Provide a two-way communication and nurture an ownership environment with emphasis in positive motivation and teamwork

• Ability to work with minimal supervision

• Ability to interact with all levels of customers and staff including management

• Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours

• Communicate effectively both verbally and in writing with all staff and vendors.

• Be detail oriented

• Always present a professional appearance and demeanor during the workday

• Excellent organizational and planning skills

• Excellent communication and interpersonal skills

• Strong customer service orientation

• Must be energetic, outgoing leader that is self-disciplined with a strong sense of initiative, is detail oriented and has a passion for delivering exceptional guest service.

• Must be knowledgeable of State and Local Health and Alcohol ordinances and the implementation of these ordinances

• Positive attitude and neat appearance

• Work ethics encourages strong urgency and quality in a team environment

• Must have basic math ability to accurately count inventory

Computer and Technical Skills

Operate modern office equipment including computer, fax, phone, and copy machine

Physical and Environmental Requirements:
 

This position requires standing, walking, bending, and lifting 25lbs. throughout the day as well as working at the computer; irregular hours will be required.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear.
This position may require work inside or outside of the building, as needed by events.

Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.