The Knowledge & AI Optimization Intern will be exposed in the steps of the self-serve journey of both internal as well as external customers. Proactively maintaining and building out our knowledge content is key to delivering First Time Right solutions to customers leading to a reduction in customer contacts. This is to be achieved through the continuous improvement of upstream products, leverage of a high quality self help knowledge base, and fostering of a self-help community.

The intern will lead a project called "AI-Powered Summary and Response Generation for Elsevier's Support Center Websites". This project is related to evaluating and implementing drive to web strategies across relevant products, and consuming Knowledge Management data, that could lead to query reduction and Customer Satisfaction.

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