Assoc. Spclst, Customer Support

Posted:
5/29/2025, 2:26:32 AM

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Job Description

This position allows for more efficient management of billing processes, you can ensure that all invoices are issued accurately and on time, avoiding billing errors and ensuring a constant cash flow. Additionally, you perform a key management, which is order prioritization, this ensures that orders are processed efficiently and delivery times agreed with customers are met. This role considers several factors, such as: Urgency of the order; inventory level; Type of customer and compliance with delivery times.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Billing Systems, Billing Systems, Country-Specific Expertise, Customer Due Diligence (CDD), Customer Experience Management, Customer Satisfaction, Customer Service, Customer Service Management, Customer-Support, Demand Management, Help Desk Services, Installation Support, Invoice Review, IT Demand Management, Key Management, Multitasking, Order Processing, Post-Sales Support, Prioritization, Problem Resolution, Product Prioritization, Quote to Cash, Report Preparation, Sales Data Management, Sales Support Services {+ 5 more}

 Preferred Skills:

Job Posting End Date:

06/5/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Merck

Website: https://www.merck.com/

Headquarter Location: Rahway, New Jersey, United States

Employee Count: 10001+

Year Founded: 1891

IPO Status: Public

Last Funding Type: Post-IPO Equity

Industries: Biotechnology ⋅ Health Care ⋅ Medical ⋅ Pharmaceutical