Date Opened: Tuesday, May 12, 2026 12:00 AM

Close Date: Tuesday, May 26, 2026 12:00 AM

Department: Charlotte Water Department

Salary: $65,196.00 - $81,495.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.

SALARY:

The salary for this position is: $73,345.50 - $81,494.99 Commensurate with Experience

Work Location and Schedule:

Location: Zone 2 / 5730 General Commerce Dr. Charlotte, NC 28213

Schedule: Friday, Saturday, Sunday, and Monday 7:00 AM - 5:30 PM

JOB SUMMARY:

This position supervises assigned Field Operations crews and related functions along with assigned staff. Work involves: planning, organizing, coordinating, administering and overseeing daily field operations; supervising assigned crew or staff; evaluating operational performance and directing changes to resolve problems and ensure quality goals are met; auditing processes and procedures in the field and related office environment to ensure work is completed within quality and time guidelines; planning weekly schedules ensuring coverage; allocating work; visiting job sites daily; ensuring safety regulations are followed; making sure crew has tools and equipment necessary for their work; providing guidance to crews; ensuring proper documentation is maintained; and assisting in operating of heavy equipment and making repairs. This position also handles emergencies and customer complaints as well as works a rotating on call schedule.

ESSENTIAL JOB FUNCTIONS:

• Leads and develops a multi-skilled workforce supporting the goals and objectives of the organization; coaches and motivates team members; trains employees; and communicates needs and expectations to team members.

• Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance by completing performance reviews; mentors staff; and aids with career development.

• Monitors and assists with developing cost-effective work practices to improve team productivity.

• Assists with preparation of daily and week work schedules and plans; assists with prioritizing, scheduling, and assigning work orders; evaluates workloads; and schedules coverage during vacation, illnesses, and holidays.

• Ensures that proper work order documentation is completed for all job assignments.

• In emergency conditions, assists with work support requirements such as staging of parts, materials, supplies, and equipment.

• Ensures that work completed meets performance standards; performs field audits.

• Ensures field work meets industry standards as set forth by Charlotte Water.

• Assists in managing local contracts related to field operations.

• Ensures that effective and timely communications are maintained between team members and other appropriate stakeholders; attends team meetings.

• Provides technical expertise and work assistance to work teams; monitors and supports field operations; resolves team conflicts; and provides safety review.

• Provides inspections of in-progress and completed work for high priority work assignments to ensure that quality control and work site safety standards are maintained.

• Responds to customer issues in a timely and professional manner.

• Co-develops, reviews, and implements operational plans and goals; coordinates work with other teams, support groups, and leadership.

• Assists in the development and implementation of new ideas with Dispatch for reporting, filing, and communicating with the crews.

• Assists management in operational planning.

• Produces status reports for management.

• Responds to work in inclement weather, natural disasters, and high-profile events.

• Performs field work as needed; assists in repairing and maintaining water and sewer infrastructure; and operates heavy equipment such as backhoes, track hoes, front-end loaders, forklifts, skid steer, dump trucks, crew cab trucks, and trailers as needed.

• Performs safety checks on crews; transports injured employees to the doctor, and ensures needed paperwork is completed, as well as takes employees for random drug and alcohol screenings.

• Performs other related job duties as assigned.

MINIMUM REQUIREMENTS:

• High school diploma or GED from an accredited school and seven (7) years of related work experience in municipal sewer and water utilities system maintenance OR

• 2-year college degree with five (5) years of related work experience in municipal sewer and water utilities system maintenance

LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• Requires a valid driver’s license.

• Must obtain and maintain a City Driver's Permit.

• Ability to obtain a Class A Commercial Driver’s License (CDL) with Tanker Endorsement within 6 (six) months of employment.

• Ability to obtain a Collections Grade 3 Wastewater Operator’s Certification or a Grade B Water Distribution Certification within 2 years.

• Ability to obtain a Grade 4 Wastewater Operator’s certification or a Grade A Water Distribution Certification within 3 years.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of building customer business relationships.

• Knowledge of providing customer service.

• Knowledge of utility industry operations.

• Skill in using computers and related work software (Outlook, Excel, WAM).

• Skill in time management.

• Skill in analyzing and problem-solving.

• Skill in communicating, both verbally and in writing.

• Skill in operating heavy equipment.

• Ability to read and interpret as-builts and system maps. • Ability to multitask.

• Ability to lead a team and provide coaching.

PHYSICAL DEMANDS:

The work is medium work and requires applying 30 pounds of force frequently and exerting up to 50 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: balancing, crouching, feeling, grasping, handling, perceiving sounds at normal speaking levels, distinguishing among sounds, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, expressing ideas by spoken word, shouting above noises, visual acuity in data/color/observations/equipment/inspections, and walking on uneven surfaces.

WORK ENVIRONMENT:

The work is medium work and requires applying 30 pounds of force frequently and exerting up to 50 pounds of force occasionally to move objects. Requires ability to work on-call and work extended hours in all weather conditions.

ADDITIONAL INFORMATION:

This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties at any time. This job description does not constitute a written or implied contract of employment. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected]

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.