WHO WE ARE:

• Managing orders on hold - Reviewing orders on hold, informing customers about reasons, and providing daily updates to customer service.

• Handling credit and accounts receivable processes - Reviewing customer credit limits, contacting customers for past due invoices, sending dunning letters, escalating cases to collection agencies, and resolving unidentified payments.

• Managing disputes and documentation - Submitting and following up on disputes, generating missing invoices and statements, and preparing documentation for non-collectible debt write-offs.

• Reporting and data analysis - Preparing daily reports, analyzing customer payment behavior, and summarizing uncollectable debtor results.

• Master data management and team support - Updating customer master data (e.g., billing details, payment terms) and handling advanced tasks typically assigned to the team.

The work location for this role includes a mix of working remotely and in an Accenture office (50/50 hybrid model).

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

• Professional Growth and Development - Opportunity to manage advanced credit and accounts receivable tasks, build expertise in financial operations, and develop analytical and problem-solving skills.

• Collaboration and Impact - Work closely with AR managers, customer service, and legal collection teams, contributing to efficient order and payment processes while directly supporting customer satisfaction.

• Ownership and Responsibility - Gain experience handling key responsibilities, including credit analysis, dispute resolution, reporting, and customer master data management, ensuring smooth operations for the entire team.

HERE’S WHAT YOU’LL NEED:

• Experience and Expertise - Minimum 1 year of experience in collections with strong knowledge of the collections process and a proactive approach to handling challenges.

• Language Proficiency - Fluency in Swedish (B2) and English (B2) is required; knowledge of Norwegian and/or Finnish at B2 level would be a strong asset.

• Skills and Tools - Strong communication skills, intermediate proficiency in MS Excel, and the ability to connect the dots to solve issues efficiently.

• Personal Attributes - Diligent, detail-oriented, responsible, and not afraid of making phone calls (around 12 per day) to achieve timely and accurate results.

• Collaboration and Leadership - Ability to support team leaders with additional tasks, serve as an SME for junior collectors, and demonstrate motivation to take on challenges.

WHAT WE OFFER?

• 4-month employment contract with the possibility of extension for 1 year or an indefinite employment contract.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offers, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care (Luxmed or Medicover), life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.