Bell Person (Part-Time)

Posted:
8/6/2024, 5:00:00 PM

Location(s):
California, United States ⋅ Coronado, California, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape.

Job Specific

  • Assists arriving and departing guests in a highly professional manner and with utmost courtesy
  • Handles all luggage, baggage, packages, etc. carefully and safely
  • Rooms arriving guests and assists guests who are checking per Hotel standards
  • Ensures that all luggage and bags are in a safe, secure area while awaiting transfer
  • Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests
  • Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests
  • Handles guest inquiries professionally and with the utmost courtesy and accuracy
  • Answers telephone in accordance with Loews Hotels Star Service standards
  • Becomes familiar with guests’ names and acknowledges guests by name
  • Provides guests with Hotel and surrounding area information and travel directions
  • Promotes Hotel facilities, Food and Beverage outlets, and recreation programs
  • Transports guests to/from recreation areas in a safe and timely manner
  • Makes use of Handheld computer for check in purposes
  • Handles master keys with care and follows proper sign-in/out procedures following key control and security procedures
  • Maintains condition of Hotel lobby, picking up any trash or debris, contacting Housekeeping for major cleaning tasks
  • Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping
  • Stands at post when not on a “Front” or “Last”
  • Is alert to guest who appears to be intoxicated and intends to drive a vehicle – notifies Security
  • Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board
  • Reads Group Profiles and Banquet Event information on a daily basis
  • Maintains the cleanliness and excellent condition of equipment and work area
  • Other duties as assigned

General

  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards

The wage for this position is $17.00.