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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JOB DESCRIPTION

TITLE    Account Head
    
BUSINESS LINE    Regional Business Line (Management Solutions - IFM)
    
REPORTING TO    Head of Facilities Management
    
DIRECT / INDIRECT REPORTS     Local Delivery Teams
    
POSITION GOALS    The individual will assume the lead role in the delivery of facilities management services to the client.  He / she will be the single point of contact (FM) for the client and will be responsible for ensuring a high level of client satisfaction, establishing and managing the delivery of key regional initiatives as well as ensure consistency in processes, systems and reporting.
    
DUTIES & RESPONSIBILITIES    •    Act as the single point of contact for the delivery of facilities management services to the client
•    Develop and maintain a detailed understanding of the client’s business and the implications for Jones Lang LaSalle’s service delivery.
•    Liaise with the respective countries in addressing specific regional and local activities.
Manage the delivery of the facilities management services to the client’s facilities under Jones Lang LaSalle’s management.
•    Liaise regularly with the client on facilities management issues.
•    Develop an Account Plan for facilities management services.
•    Implement regional Jones Lang LaSalle initiatives such as the Compliance Review, Regional Training programmes (E&O Top 10 Tools) and other initiatives as appropriate.
•    Drive client specific initiatives such as savings targets, benchmarking, best practices etc.
•    Manage the teams to ensure the maintenance and upkeep of the facilities.
•    Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.
    Establish consistency in the monthly reporting in each country.
    Prepare a regional monthly management report to the satisfaction of the client.
    Review and report against agreed SLA and KPIs.
    Be responsible for the management of the team in all countries e.g. recruitment, performance assessment etc.
    Actively manage the professional development of all direct reports.
    Prepare and implement a Succession Plan for the account.
    
KEY PERFORMANCE
MEASURES        Client Satisfaction Survey
    KPIs/Master Agreement Reporting requirements
    Implementation of Best Practices
    Agreed cost savings initiatives
    Budgets/forecast accuracy
    
COMPETENCIES  REQUIREMENTS    •    Line management and team management skills.  
•    Budget management.
•    Ability to delegate.
•    Excellent written and oral communication skills.
•    Strong interpersonal skills.
•    Superior analytical skills.
•    Superior financial analysis skills.
•    Consummate people management skills with cultural sensitivity.

    
EMPLOYEE SPECIFICATIONS    •    Degree holder with a minimum 5 years of commercial real estate experience, including country specific experience
•    Knowledge of EHS and building statutory requirements
•    Proven capacity to successfully manage a business contract including ability to understand, interpret and respond to management, operational and financial information and trends
•    Exposure and experience in dealing with multinational corporate organisations 
•    Ability to think strategically and develop real estate solutions 
•    Ability to adapt and perform under pressure
•    Possess strong interpersonal skills with the ability to build rapport quickly. 
•    Excellent communication skills

    

 

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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