About Us:
Portcast is Singapore-based B2B SaaS platform providing real time vessel and container visibility, tracking and dynamic predictive analytics for LSPs, LogTech, Shippers & BCOs. We’re focused on building the next-gen visibility platform to predict how cargo moves across the world and enable data-driven decisions. Backed by some of the major investors in the tech industry, we believe that the logistics industry is at the inflection point of large-scale digitization.
We are a team of ambitious industry experts, data storytellers and passionate engineers. We offer a fast-paced, innovative environment where you will be empowered to sell our AI-product to C-level executives. We are customer-obsessed and are constantly working to provide our customers access to actionable and insightful data to build resilient supply chains.
By leveraging proprietary machine learning algorithms and real-time external market data, Portcast empowers its clients achieve real-time visibility, reduce operational costs and improve customer experience, thereby improving supply chain profitability. Our proprietary data analytics engine is custom-designed for the logistics industry.
About the role:
We are seeking a driven, customer-centric, innovative, and results-oriented Customer Success Manager to focus on the Japanese market. You will be instrumental in establishing and expanding our market presence. This role involves handling and supporting Customer Success and working closely with our channel partner in Japan. It is a combination of hunting for new business, being deeply involved with the product, and managing the partner account. You will handle and solve technical queries from leads in Japan and leads from our partner.
What success looks like in this role:
• Ensuring high satisfaction and retention rates for our Japanese clients, while expanding existing accounts.
• A consistent and growing stream of clients in Japan opting for paid trials and subsequently becoming customers.
• Seamless handling of technical queries and ensuring prompt issue resolution, fostering long-term partnerships.
Join us at Portcast and be part of a high performing team that is shaping the future of the logistics and shipping industry through cutting-edge predictive analytics. If you are passionate about sales, innovation, and the Japanese market, we want to hear from you!