About the Role:

We are seeking an experienced Account Manager - Customer Growth (Comm 1) to join our EMEA Commercial customer success team. In this role, you will manage a portfolio of 40 existing customers (each <$250k current ARR) and drive expansion, upsell, and retention.

As a strategic farmer, you will serve as a trusted advisor to your customers, conducting regular business reviews, identifying whitespace opportunities, and ensuring customers maximize value from the CrowdStrike Falcon platform.

What You'll Do:

Account Expansion:

• Manage portfolio of 40 existing customers (<$250k current ARR each)

• Achieve annual expansion ARR target of approximately $900,000

• Drive Net Revenue Retention (NRR) of 125-135%

Strategic Account Planning:

• Develop and execute comprehensive account plans for each customer

• Conduct quarterly business reviews (QBRs) with 100% of accounts

• Map stakeholder relationships and identify expansion opportunities

• Build multi-year growth strategies aligned to customer objectives

Consultative Selling:

• Identify whitespace and cross-sell/upsell opportunities across CrowdStrike's product portfolio

• Articulate business value and ROI of expanded deployments

• Navigate complex buying processes for expansion deals

• Partner with Customer Success to ensure customer health and satisfaction

Customer Advocacy:

• Serve as voice of customer internally

• Proactively address risks and prevent churn (<5% churn rate)

• Drive customer references, case studies, and advocacy

• Maintain customer satisfaction scores >90%

Collaboration:

• Partner with Sales Engineers, Customer Success Managers, and Support

• Coordinate with hunters on land-and-expand strategies

• Engage executive sponsors for strategic accounts

What You'll Need:

Required:

• 4-6+ years of account management or customer success experience

• Proven track record of driving 120%+ NRR

• Experience managing 30-50 enterprise accounts simultaneously

• Strong relationship-building skills at C-level (CISOs, CIOs)

• Strategic account planning and whitespace analysis expertise

• Excellent presentation and QBR facilitation skills

• Salesforce CRM proficiency

• Fluency in English; additional European language for non-UK markets

Preferred:

• Cybersecurity, cloud, or enterprise SaaS account management experience

• Experience with complex, multi-stakeholder expansion sales

• Track record of customer advocacy and reference generation

• MEDDPICC or similar methodology knowledge

What You'll Need:

Farmer Mentality:

• Patient, relationship-focused approach

• Long-term thinking and account development

• Customer-first mindset

Strategic Thinking:

• Ability to identify and articulate business value

• Consultative approach to problem-solving

• Proactive opportunity identification

Relationship Excellence:

• Builds trust and credibility quickly

• Multi-threaded relationship management

• Executive presence and communication

Collaboration:

• Cross-functional partnership skills

• Team player who shares customer insights

• Represents CrowdStrike values

#LI-RG1

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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