Job Summary:

Location: Berlin - Germany
Division: Ticketmaster GmbH
Line Manager: Team Lead Fulfilment

Contract Terms: Permanent Employee
 

THE TEAM

At Ticketmaster, we know exactly what fans want. We are fans ourselves and know how it feels to stand in the front row for Coldplay, to mosh in the mud at festivals or to stand screaming in the fan section at the stadium. Every year, we give fans access to unforgettable live experiences. In doing so, we are on the road to success as the global market leader and are the fastest growing ticketing company in Germany.

Our team is a colorful mix and we are all dedicated fans. Diversity and respectful cooperation are very important to us and part of our corporate identity. We welcome everyone who shares our passion for concerts and clubs and who wants to take our company even further.

Our Fulfillment Department is responsible for printing and shipping tickets on time, ensuring an excellent fan experience.

THE JOB

As Ticketing Fulfillment Coordinator you are responsible for printing, preparing and sending tickets to our customers, both on paper and collectibles. In addition to these core activities, you resolve all customer issues around the shipping and payment processes at Ticketmaster.
You coordinate our team of packers, so that there is always attention to detail.
Together with the Associate Teamlead, you are the contact person for the production of collector tickets, cards, and season tickets.

WHAT YOU WILL BE DOING

• Printing and dispatch of paper tickets
• Deputy for the entire production of collector tickets and collector cards
• Assisting in booking and printing of season tickets for specific sports clubs
• Booking and shipping of on-behalf orders
• Processing of returned mail
• Posting and processing incoming payments
• Resolving all customer issues related to fulfillment and payment problems
• Collaborating with Customer Service, Promoter Service and other departments
• Controlling stock of materials relevant to the department
• Loading and shipping of gift vouchers

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• A completed apprenticeship in the commercial sector or a relevant degree
• Basic understanding of logistics and deadlines
• Experience in customer services and/or fulfillment
• Fluent German language skills and good written and spoken English
• Advanced technical understanding
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
ticketmaster

YOU (BEHAVIOURAL SKILLS)

• Passion for digital technology and enjoyment of live entertainment
• Good time management and organisational skills
• Ability to work under pressure
• A high degree of self-motivation
• A precise, structured, and systematic approach to work
• Ability to work in a team
• Hands-on mentality and multi-tasking skills
• Talent for improvisation

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. lf you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it hoppen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
lntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole seif to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. lt's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

APPLICATION CLOSING DATE: MONDAY 10TH JULY

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.