Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Workday Success Plans (WSP) is a subscription-based offering that includes education, tools, and Workday expertise to help customers reach their business goals faster by focusing on continuous adoption and driving business value from their Workday applications. The WSP Operations team focuses on delivering an excellent customer experience in addition to supporting our delivery & customer success teams.

About the Role

As a Business Analyst in WSP Operations, you will interact with our customers directly to answer program questions, tackle technology issues and more. You'll collaborate with a team of analysts to support operational aspects of Workday Success Plans and other internal programs. Best of all, you will use your organization skills and attention to detail to greatly improve customer experience both internally and externally! More specifically you can expect to:

• Provide customers timely support on questions, feedback & technology issues

• Build working relations with multiple internal teams such as WSP Delivery, WSP Program Management, Workday Education, and CX Field Systems

• Assist with operations of multiple programs, including customer onboarding, offboarding and other program management duties as needed

• Analyze data and build reports to support custom operational processes

• Leverage business knowledge and expertise to find opportunities for process or system improvements

About You

Basic Qualifications

• 3+ years Business Analyst experience

• 3+ years in a customer facing role
  3+ years of experience with Google Sheets (or Excel) & Salesforce

​

Other Qualifications

• BS / BA degree in relevant field or equivalent work experience

• Excellent verbal and written communication skills

• Strong technology skills; able to learn and adopt new technology

• Ability to be flexible, multi-task and get things done in a fast-paced and constantly evolving environment

• Proficient in Smartsheet and Google Slides

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!